Refund policy

Our guarantee

We offer a 60-day satisfaction guarantee. If you are not satisfied with your order for any reason, email us at support@amide.skin within 60 days of delivery and we will refund you in full.

You do not need to send anything back. Skincare is personal, and we would rather you tell us it did not suit you than pay to post a half-used bottle across the country.

How to request a refund

Email support@amide.skin with your order number. We will confirm within two business days and issue the refund to your original payment method. Refunds usually appear within 10 business days, though your bank may take a little longer to post it.

Damaged, defective or incorrect orders

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@amide.skin with a photo and we will replace it or refund it, whichever you prefer. There is no time limit on this and nothing needs to be sent back.

Subscriptions

You can pause, skip, or cancel a subscription at any time from your account dashboard. Changes made before your next billing date apply to that shipment. If a subscription order has already shipped and you no longer want it, the 60-day guarantee covers it exactly like any other order.

Discounted orders and gift cards

Orders placed with a discount code are covered by the same 60-day guarantee. Gift cards are not refundable.

Questions

Email support@amide.skin and a person will answer.