Refund Policy

Last updated: May 2026

 

Returns: We accept returns on unopened, unused products within 30 days of delivery. Email hello@amide.skin with your order number to start a return. We will provide a prepaid return label for domestic orders.

 

Opened Products: Due to the nature of skincare products, we cannot accept returns on opened or used items except in cases of product defect or adverse reaction.

 

Adverse Reactions: If you experience an adverse reaction, discontinue use immediately and contact us. We will work with you and may offer a full refund regardless of whether the product has been opened.

 

Refund Processing: Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.

 

Subscription Cancellations: Canceling your subscription stops future charges. It does not refund the most recent order if it has already been processed and shipped.

 

Contact: hello@amide.skin